Is there anything Best Buy won’t do to screw its customers?
Greetings Readers!
Anybody who has ever dealt with Best Buy likely has their own horror stories about the giant, myself included and now they have a new tactic. Best Buy is now charging $130 to set up your Playstaion 3.
What do you get for your $130? You will get your PS3 plugged in, have its firmware updated, have your user accounts created and have the parental controls set up. Basically, stuff you shouldn't even need to look at the manual to figure out how to do. Why does Best Buy insist on ripping its customers like this? I am also curious who is dumb enough to pay $130 for this?
Here is the picture in case you need to see this ripoff to believe it.
Check out the latest Global Geek News Podcast!
Follow Global Geek News on Twitter!
Best Buy’s Palm Pre stock list leaked. Check your local store here!
Greetings Readers!
Portions of Best Buy's Palm Pre stock list were leaked a few days ago on some forms but now the complete list is available as a PDF. I personally won't be getting a Palm Pre. I would like to have one, but I still have another year left on my contract for my Blackberry 7100i. Also, my local store is only getting 3 Palm Pres and I really don't want to have to fight people for them. Anyway, here is the link to the PDF. [via Gizmodo]
Check out the latest Global Geek News Podcast!
-Jeremy "pcnerd37" Bray
Circuit City Puts One Foot in the Grave, Hopes it isn’t Shoved In
Greetings Readers!
In case you haven't opened your feed reader or checked your favorite tech blogs today, there is more bad news surrounding Circuit City. They have announced the closing of 155 stores across the country (list here). This of course comes on top of the news last week that Sony has stopped shipments to them, in mid shipment, because they are afraid that Circuit City can't pay for the shipments. The NYSE also warned Circuit City that they are about to have their stock listing removed because it has been below $1 for over 30 days. At this point, it would be hard for news to get much worse about Circuit City.
Best Buy has been beating the snot out of Circuit City for a while, and it looks like they are chomping at the bit to put the last nail in Circuit City's coffin. I have never seen why Best Buy has any more appeal than Circuit City, but around here, they are pretty much identical in size, inventory and price. The only real difference I can see is the fact that the Geek Squad is much better known than Circuit City's Firedog service. Honestly, I hate both companies equally. From the employees that know nothing, to the prices which are disgustingly high compared to what you can find online, both stores can gladly die off as far as I am concerned. When I talk about the stores, instead of using their actual names, I typically refer to them as Worst Buy and Circuit Sucky. The only redeeming quality they have compared to online retailers is that I can get something the day I want it instead of having to wait a day or more to get something shipped. Even then, I hate that I have to pay sales tax when I never have to with most online retailers such as Amazon.
For the sake of getting things when I need them, I am kind of glad that my local Circuit City isn't one of the ones that is closing. Of course that feeling will quickly vanish as soon as I get trampled by the mob of people that will descend on the store on my favorite holiday of the year, Black Friday. Circuit City has always been apart of my Black Friday tradition, and it will be hard to imagine it not being there in the future. I should probably say that I expect Circuit City to go out of business as early as middle of next year but almost certainly before the decade is over.
I think there are two main factors as to why Circuit City is having such a hard time. #1: Pricing! With the possible exceptions of video games and bargain bin DVDs, I can typically find most of the same items that Circuit City sells online and for much cheaper, often as low as half the price even after shipping! I have gone into the store on a couple of occasions to look for various computer parts, only to get pissed off when I see I have to pay double the online price just because I need it right away. #2: Service! While I have not visited every Circuit City to say that this is true about all of them, for every Circuit City that I have been to, most of the employees don't know anything more than how to take money. They often can't tell me about a product, how it compares to other products, or even where a certain product is! To be fair, I have this exact same problem with Best Buy (and the pricing problem to an extent as well). Is it really that hard to find a person that has at least a little knowledge about what they are selling? If you combined the knowledge of all of the Circuit City employees at my local store, it probably wouldn't even be half of what I know about the products!
Circuit City is hoping the new store closing move will help it become profitable, and while it did bump the stock up over 20%, I don't think even this can stop its slow slide to death. At this point, I think Circuit City just hopes that it can survive and that nobody tries to put it under before they have tried everything they can.
It is for these reasons that I am not sad to see Circuit Sucky go, and I would likely wet myself in excitement of the same thing happened to Worst Buy.
Are you glad to see Circuit City go? Do you wish that Best Buy would go down with them? Have a fond memory of the stores? Share your thoughts in the comments!
-Jeremy "pcnerd37" Bray
Best Buy and Napster is a Match Made in Heaven!
Greetings Readers!
Before I continue talking about some of the TechCrunch50 companies, I figure I needed to address the Napster acquisition by Best Buy. There seems to be a lot of people in the blogosphere scratching their head about this move, so I figured I should explain why this is such a great move. This can actually be summed up in one name, Wal-Mart.
Like many of you, I woke up to the news this morning that Best Buy purchased Napster for $121 million in cash. I also noticed that the blogosphere seems to be at a complete loss as to the reason for this move. While I generally enjoy any opportunity to bash the company I refer to as "Worst Buy," I think they made a great business move with this purchase.
Wal-mart has been in the digital music distribution game for a while now, becoming the #2 company for selling downloadable music online behind only iTunes. Best Buy on the other hand is a bit late to the game when it comes to moving towards digital downloads. By Best Buy purchasing an established name with a large customer base (approx. 700,000 subscribers), they can quickly jump into the digital downloads game with minimal time and effort spent to develop their own solution to compete with the company that is essentially their largest competitor in many areas. Clearly realizing this is where the market is going, Best Buy needed to jump into digital downloads as soon as possible, and purchasing a company that has been synonymous with downloading music for over a decade is exactly what they needed to do before its too late and it becomes very difficult to gain any traction in the market. Creating their own service, working out distribution deals and many other things that come along with starting your own digital download service would have put Best Buy even further behind and would have likely lead to a number of logistical issues rather than allowing them to hit the ground running.
Not only is this the perfect business decision for Best Buy, who does not want to be left in the dust, it is also a big thing for Napster. Not only are they getting a nice sum of money, but the business they have can now be re-branded and taken to the next level. Napster has had a problem for years now in that it can't seem to shake off the bad image it received when it was taken down by the music industry. Many people are still unsure of the site because of its past, even though it has now become a legitimate place to get music. By having a huge company such as Best Buy purchase them, it basically validates what they are doing and gives them the image that now they are a legitimate music destination rather than a haven for pirates. It seems as though a major acquisition was the only way this image shift was going to occur. And being paid twice what the company is worth for that to happen, isn't a bad deal either.
This is essentially a win/win for everybody involved. Best Buy can jump into the market of music downloads with a large existing user base and can hit the ground running while Napster gets a big boost in their public image and paid twice what they company is worth. The only people that should be concerned about this union are other companies involved in the market such as Amazon and MySpace who is about to launch their own music service this month. Of course Wal-mart should be watching their back as well as this is a direct shot at them to send the signal that they aren't the only big company outside of Apple that can play the digital downloads game. It is only a matter of time until the two get into a heated battle in this space, which im sure will get ugly and allow Apple to run off with all the money while the two giants fight it out. This will be very exciting to watch no matter what and I look forward to seeing how the consumer benefits from this move.
That is all I have to say about this, but I do have more posts coming about several TechCrunch50 companies coming up over the next couple of days, so stay tuned for those! Don't forget to check out my daily podcast for more top technology stories such as this one at GeekNewsDaily.com!
-Jeremy "pcnerd37" Bray
